{"id":2464,"date":"2022-09-12T14:32:54","date_gmt":"2022-09-12T14:32:54","guid":{"rendered":"https:\/\/erkanpartners.com\/?p=2464"},"modified":"2022-09-12T14:36:30","modified_gmt":"2022-09-12T14:36:30","slug":"mesafeli-sozlesmeler-yonetmeliginde-yapilan-degisikliklere-iliskin-bilgi-notu","status":"publish","type":"post","link":"https:\/\/erkanpartners.com\/?p=2464","title":{"rendered":"MESAFEL\u0130 S\u00d6ZLE\u015eMELER Y\u00d6NETMEL\u0130\u011e\u0130NDE YAPILAN DE\u011e\u0130\u015e\u0130KL\u0130KLERE \u0130L\u0130\u015eK\u0130N B\u0130LG\u0130 NOTU"},"content":{"rendered":"\t\t
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Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011finde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelik (\u201cYeni D\u00fczenleme\u201d),<\/strong> 23.08.2022 tarihli Resm\u00ee Gazete \u2019de yay\u0131mlanm\u0131\u015ft\u0131r. \u00d6n bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, t\u00fcketicilerin cayma hakk\u0131 gibi \u00f6nemli konulara ili\u015fkin \u00e7e\u015fitli de\u011fi\u015fiklikler \u00f6ng\u00f6ren Yeni D\u00fczenleme; t\u00fcketiciler, mesafeli sat\u0131\u015fla i\u015ftigal eden sat\u0131c\u0131lar ve e-ticaret siteleri i\u00e7in \u00f6nem arz etmektedir. Yeni D\u00fczenlemeyle ortaya konan de\u011fi\u015fiklikler, 7392 say\u0131l\u0131 Kanun (RG: 01.04.2022-31796) ile ve 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u2019da (\u201cKanun\u201d)<\/strong> yap\u0131lan ve 01.10.2022 tarihinde y\u00fcr\u00fcrl\u00fc\u011fe girecek olan de\u011fi\u015fikliklerle paralel niteliktedir. B\u00f6ylelikle, t\u00fcketici mevzuat\u0131nda yeknesakl\u0131\u011f\u0131n sa\u011flanmas\u0131 ama\u00e7lanm\u0131\u015ft\u0131r. Yeni D\u00fczenlemeye ili\u015fkin \u00f6nemli buldu\u011fumuz hususlar\u0131 a\u015fa\u011f\u0131daki haliyle \u00f6zetlemek isteriz.<\/p>

1.\u00a0 \u00a0Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin (\u201cY\u00f6netmelik\u201d) Uygulama Alan\u0131na \u0130li\u015fkin Bir \u0130stisna Getirilmi\u015ftir<\/h5>

K\u0131sa mesaj arac\u0131l\u0131\u011f\u0131yla kurulan ve e\u015f zamanl\u0131 olarak tamamen ifa edilen, abonelik i\u00e7ermeyen katma de\u011ferli elektronik haberle\u015fme hizmetleri ile 23\/6\/1983 tarihli ve 2860 say\u0131l\u0131 Yard\u0131m Toplama Kanunu kapsam\u0131ndaki ba\u011f\u0131\u015flar ve kamu kurumlar\u0131nca sunulan katma de\u011ferli elektronik haberle\u015fme hizmetlerine Y\u00f6netmelik h\u00fck\u00fcmlerinin uygulanmayaca\u011f\u0131 \u00f6ng\u00f6r\u00fclm\u00fc\u015ft\u00fcr.<\/p>

2.\u00a0 \u00a0Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131 ve Platform Kavramlar\u0131 Tan\u0131mlanm\u0131\u015ft\u0131r<\/h5>

Yeni D\u00fczenleme ile birlikte mesafeli sat\u0131\u015fa ili\u015fkin \u00f6nemli iki kavram olan \u201cArac\u0131 Hizmet Sa\u011flay\u0131c\u0131<\/em>\u201d ve \u201cPlatform<\/em>\u201d kavramlar\u0131 a\u015fa\u011f\u0131daki \u015fekilde tan\u0131mland\u0131:<\/p>

Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131:<\/strong> Olu\u015fturdu\u011fu sistem ile uzaktan ileti\u015fim ara\u00e7lar\u0131n\u0131 kullanmak veya kulland\u0131rmak suretiyle sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ad\u0131na mesafeli s\u00f6zle\u015fme kurulmas\u0131na arac\u0131l\u0131k eden ger\u00e7ek veya t\u00fczel ki\u015fi.<\/p>

Platform:<\/strong> Kamu hizmetlerinin tek noktadan sunuldu\u011fu ortak kamu elektronik platformu hari\u00e7 olmak \u00fczere, arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n mesafeli s\u00f6zle\u015fme kurulmas\u0131na arac\u0131l\u0131k etmek \u00fczere olu\u015fturdu\u011fu sistemi.<\/p>

3.\u00a0 \u00a0Mesafeli S\u00f6zle\u015fmenin Kurulmas\u0131ndan \u00d6nce T\u00fcketicilere Yap\u0131lacak \u00d6n Bilgilendirmenin Kapsam\u0131 Geni\u015fletilmi\u015ftir<\/h5>
a)\u00a0 \u00a0T\u00fcketiciye Yap\u0131lacak \u00d6n Bilgilendirmede Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lara \u0130li\u015fkin \u00c7e\u015fitli Bilgiler Bulunacak ve Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lar\u0131 \u00d6n Bilgilendirmenin Yap\u0131lmas\u0131ndan Sat\u0131c\u0131 ve Sa\u011flay\u0131c\u0131 ile Birlikte M\u00fcteselsilen Sorumlu Olacakt\u0131r<\/h6>

Mesafeli s\u00f6zle\u015fmenin kurulmas\u0131ndan ya da buna kar\u015f\u0131l\u0131k gelen herhangi bir teklifin t\u00fcketici taraf\u0131ndan kabul edilmesinden \u00f6nce, arac\u0131 hizmet sa\u011flay\u0131c\u0131ya ili\u015fkin a\u015fa\u011f\u0131daki hususlar sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan t\u00fcketiciye bildirilecektir:<\/p>

  • Arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n ad\u0131 veya unvan\u0131, MERS\u0130S numaras\u0131 veya vergi kimlik numaras\u0131,<\/li>
  • T\u00fcketicinin arac\u0131 hizmet sa\u011flay\u0131c\u0131 ile h\u0131zl\u0131 bir \u015fekilde irtibat kurmas\u0131na imk\u00e2n veren a\u00e7\u0131k adres, telefon numaras\u0131 ve benzeri ileti\u015fim bilgileri,<\/li>
  • Arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n, t\u00fcketicinin \u015fikayetlerini iletmesi i\u00e7in yukar\u0131da belirtilenden farkl\u0131 ileti\u015fim bilgileri var ise, bunlara ili\u015fkin bilgi,<\/li>
  • Arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n \u015fikayetlere ili\u015fkin \u00e7\u00f6z\u00fcm y\u00f6ntemleri.<\/li><\/ul>

    Yeni D\u00fczenleme ile \u00f6ng\u00f6r\u00fclen bir di\u011fer \u00f6nemli husus ise Mesafeli s\u00f6zle\u015fmenin platform \u00fczerinden kurulmas\u0131 halinde arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n, \u00f6n bilgilendirmenin yap\u0131lmas\u0131ndan sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur olaca\u011f\u0131d\u0131r. Veri giri\u015finin arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan yap\u0131ld\u0131\u011f\u0131 durumlarda, \u00f6n bilgilendirmedeki eksikliklerden ve verilerin do\u011frulu\u011fundan arac\u0131 hizmet sa\u011flay\u0131c\u0131 sorumlu olacakt\u0131r. Y\u00f6netmelikte bulunan, \u00f6n bilgilendirme y\u00f6ntemine, \u00f6n bilgilendirmenin teyidine ve caymaya ili\u015fkin \u00e7e\u015fitli y\u00fck\u00fcml\u00fcl\u00fcklere arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131 da ortak edilmi\u015ftir.<\/p>

    b)\u00a0 \u00a0\u00d6n Bilgilendirmenin \u0130\u00e7eri\u011finde Yer Almas\u0131 \u015eart\u0131yla, Cayma Durumunda \u0130ade Masraflar\u0131 T\u00fcketicinin \u00dczerinde Olacakt\u0131r<\/h6>

    Cayma hakk\u0131n\u0131n oldu\u011fu durumlarda, t\u00fcketici taraf\u0131ndan bu hakk\u0131n kullan\u0131lmas\u0131nda \u00fcr\u00fcn\u00fcn iadesi i\u00e7in sat\u0131c\u0131 taraf\u0131ndan \u00f6ng\u00f6r\u00fclen ta\u015f\u0131y\u0131c\u0131ya ili\u015fkin bilgi ile mal\u0131n bu ta\u015f\u0131y\u0131c\u0131yla iadesi halinde teslim masraf\u0131n\u0131 ge\u00e7memek \u00fczere iade masraf tutar\u0131na ve hangi taraf\u00e7a kar\u015f\u0131lanaca\u011f\u0131na, \u00f6ng\u00f6r\u00fclenin d\u0131\u015f\u0131nda bir ta\u015f\u0131y\u0131c\u0131yla iadesi halinde ise iade masraf\u0131n\u0131 t\u00fcketicinin kar\u015f\u0131layaca\u011f\u0131na ili\u015fkin bilgiler \u00f6n bilgilendirme kapsam\u0131nda t\u00fcketiciye bildirilmi\u015ftir.<\/p>

    Bu bilgilere \u00f6n bilgilendirmede yer verilmemesi durumunda, s\u00f6z konusu masraflar sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lanacakt\u0131r. Mal\u0131n ay\u0131pl\u0131 olmas\u0131 halinde de T\u00fcketici, iade masraflar\u0131ndan sorumlu tutulamayacakt\u0131r. Ta\u015f\u0131y\u0131c\u0131n\u0131n, iade i\u00e7in \u00f6n bilgilendirmede belirtilen t\u00fcketicinin bulundu\u011fu yerde \u015fubesinin olmamas\u0131 durumunda sat\u0131c\u0131, ilave hi\u00e7bir masraf talep etmeksizin iade edilmek istenen mal\u0131n t\u00fcketiciden al\u0131nmas\u0131n\u0131 sa\u011flamakla y\u00fck\u00fcml\u00fc olacakt\u0131r.<\/p>

    T\u00fcketicinin talep etmesi halinde iade masraf\u0131, kendisine iade edilecek mal veya hizmet bedeli ile teslimat masraflar\u0131ndan mahsup edilebilecektir.<\/p>

    Platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde, bu bilgilere \u00f6n bilgilendirmede yer verilmemesi ya da belirtilen ta\u015f\u0131y\u0131c\u0131n\u0131n t\u00fcketicinin bulundu\u011fu yerde \u015fubesinin olmamas\u0131 arac\u0131 hizmet sa\u011flay\u0131c\u0131dan kaynaklan\u0131yorsa s\u00f6z konusu masraf ve y\u00fck\u00fcml\u00fcl\u00fckler arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lanacakt\u0131r.<\/p>

    4.\u00a0 \u00a0Cayma Hakk\u0131na \u0130li\u015fkin \u00c7e\u015fitli De\u011fi\u015fiklikler Yap\u0131ld\u0131<\/h5>
    a)\u00a0 \u00a0Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lar Cayma Hakk\u0131n\u0131n Kullan\u0131m\u0131n\u0131 Kolayla\u015ft\u0131racakt\u0131r<\/h6>

    Arac\u0131 hizmet sa\u011flay\u0131c\u0131lar, platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde t\u00fcketicinin cayma beyan\u0131n\u0131 g\u00f6nderebilmesi i\u00e7in platform \u00fczerinde gerekli sistemi kurmak zorundad\u0131r. \u0130laveten, arac\u0131 hizmet sa\u011flay\u0131c\u0131lar, t\u00fcketicilerin iletmi\u015f oldu\u011fu cayma beyanlar\u0131n\u0131n kendisine ve sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131na ili\u015fkin teyit bilgisini t\u00fcketiciye derhal ileteceklerdir.<\/p>

    b)\u00a0 \u00a0Cayma Halinde Bedelin \u0130adesi S\u00fcresine \u0130li\u015fkin Yeni D\u00fczenlemeler Getirilmi\u015ftir<\/h6>
    1. Yeni D\u00fczenlemeden \u00f6nce, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131na ili\u015fkin bildirimin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fcyd\u00fc. Yeni D\u00fczenleme ile birlikte, mal\u0131n iade i\u00e7in \u00f6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131ya teslim edildi\u011fi tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde, varsa mal\u0131n t\u00fcketiciye teslim masraflar\u0131 da dahil olmak \u00fczere tahsil edilen t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fc olaca\u011f\u0131 kararla\u015ft\u0131r\u0131ld\u0131. Ancak, t\u00fcketicinin mal\u0131, iade i\u00e7in \u00f6ng\u00f6r\u00fclenin haricinde bir ta\u015f\u0131y\u0131c\u0131 ile iade etmesi durumunda s\u00f6z konusu y\u00fck\u00fcml\u00fcl\u00fck mal\u0131n sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren ba\u015flayacakt\u0131r.<\/li>
    2. Mal\u0131n tesliminden \u00f6nce cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 durumunda<\/u> ise; sat\u0131c\u0131 ile platform \u00fczerinden kurulan ve bedelin tahsiline arac\u0131l\u0131k edilen mesafeli s\u00f6zle\u015fmelerde arac\u0131 hizmet sa\u011flay\u0131c\u0131, cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131na ili\u015fkin bildirimin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde iadeyi ger\u00e7ekle\u015ftirecektir.<\/li><\/ol>
      • Hizmet ifas\u0131na ili\u015fkin s\u00f6zle\u015fmelerde cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 durumunda<\/u> ise; sa\u011flay\u0131c\u0131 ile platform \u00fczerinden kurulan ve bedelin tahsiline arac\u0131l\u0131k edilen mesafeli s\u00f6zle\u015fmelerde arac\u0131 hizmet sa\u011flay\u0131c\u0131, cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131na ili\u015fkin bildirimin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde tahsil edilen t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fc olacakt\u0131r.<\/li><\/ul>
        c)\u00a0 \u00a0\u0130adeye \u0130li\u015fkin Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lara ve Kredi\/Banka Kart\u0131 \u00c7\u0131karan Kurulu\u015flara Y\u00fck\u00fcml\u00fcl\u00fckler Getirilmi\u015ftir<\/h6>
        1. Arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n, platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ad\u0131na bedel tahsil etmesi halinde, mal veya hizmetin t\u00fcketiciye teslim veya ifas\u0131 sonras\u0131 bedelin sat\u0131c\u0131ya veya sa\u011flay\u0131c\u0131ya aktar\u0131ld\u0131\u011f\u0131 durumlar hari\u00e7 olmak \u00fczere, iadeye ili\u015fkin y\u00fck\u00fcml\u00fcl\u00fcklerin yerine getirilmesinden sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumlu olaca\u011f\u0131 \u00f6ng\u00f6rm\u00fc\u015ft\u00fcr.<\/li>
        2. Bu sebeple; platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131na ili\u015fkin kendisine ula\u015fan bildirimi arac\u0131 hizmet sa\u011flay\u0131c\u0131ya derhal ula\u015ft\u0131rmakla y\u00fck\u00fcml\u00fc olacakt\u0131r.<\/li><\/ol>
          • \u00d6demenin kredi kart\u0131 ile yap\u0131lm\u0131\u015f olmas\u0131 durumunda, 23\/2\/2006 tarihli ve 5464 say\u0131l\u0131 Banka Kartlar\u0131 ve Kredi Kartlar\u0131 Kanunu kapsam\u0131nda kart \u00e7\u0131karan kurulu\u015flar; sat\u0131c\u0131, sa\u011flay\u0131c\u0131 veya arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan aktar\u0131lan tutar\u0131, kendilerine ula\u015fmas\u0131n\u0131 takiben kart hamilinin kullan\u0131labilir limitine tek seferde ilave etmekle y\u00fck\u00fcml\u00fc olacakt\u0131r.<\/li><\/ul>
            d)\u00a0 \u00a0Cayma Halinde T\u00fcketicinin Mal\u0131 \u0130ade Etme S\u00fcresi De\u011fi\u015ftirilmi\u015ftir<\/h6>

            Yeni D\u00fczenleme \u00f6ncesinde; sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 mal\u0131 kendisinin geri alaca\u011f\u0131na dair bir teklifte bulunmad\u0131k\u00e7a, t\u00fcketici cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131na ili\u015fkin bildirimi y\u00f6neltti\u011fi tarihten itibaren on g\u00fcn i\u00e7inde mal\u0131 sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya ya da yetkilendirmi\u015f oldu\u011fu ki\u015fiye geri g\u00f6ndermek zorunda idi. Yeni D\u00fczenleme ile birlikte bu s\u00fcre on d\u00f6rt g\u00fcn<\/u> olarak de\u011fi\u015ftirilmi\u015ftir.<\/p>

            e)\u00a0 \u00a0Cayma Hakk\u0131n\u0131n \u0130stisnalar\u0131na Eklemeler Yap\u0131lm\u0131\u015ft\u0131r<\/h6>

            Yeni d\u00fczenleme ile birlikte, Y\u00f6netmeli\u011fin cayma hakk\u0131na ili\u015fkin istisnalar\u0131n\u0131 d\u00fczenleyen 15. maddesinin kapsam\u0131 geni\u015fletildi. A\u015fa\u011f\u0131daki s\u00f6zle\u015fmelerin cayma hakk\u0131na istisna te\u015fkil edece\u011fi \u00f6ng\u00f6r\u00fclm\u00fc\u015ft\u00fcr:<\/p>

            • 13\/10\/1983 tarihli ve 2918 say\u0131l\u0131 Karayollar\u0131 Trafik Kanununa g\u00f6re tescili zorunlu olan ta\u015f\u0131n\u0131rlar ile kay\u0131t veya tescil zorunlulu\u011fu bulunan insans\u0131z hava ara\u00e7lar\u0131na ili\u015fkin s\u00f6zle\u015fmeler.<\/li>
            • T\u00fcketiciye teslimi yap\u0131lm\u0131\u015f olan cep telefonu, ak\u0131ll\u0131 saat, tablet ve bilgisayarlara ili\u015fkin s\u00f6zle\u015fmeler.<\/li>
            • Canl\u0131 m\u00fczayede \u015feklinde a\u00e7\u0131k art\u0131rma yoluyla akdedilen s\u00f6zle\u015fmeler.<\/li>
            • Tan\u0131tma ve kullanma k\u0131lavuzunda sat\u0131c\u0131 veya yetkili servis taraf\u0131ndan kurulum veya montaj\u0131n\u0131n yap\u0131laca\u011f\u0131 belirtilen mallardan kurulum ya da montaj\u0131 yap\u0131lanlara ili\u015fkin s\u00f6zle\u015fmeler.<\/li><\/ul>
              5.\u00a0 \u00a0Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lar\u0131n\u0131n Y\u00fck\u00fcml\u00fcl\u00fckleri Belirlenmi\u015ftir<\/h5>
              1. Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131, platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerden do\u011fan hak ve y\u00fck\u00fcml\u00fcl\u00fcklerin kullan\u0131m s\u00fcresi boyunca, t\u00fcketicilerin a\u015fa\u011f\u0131da belirtilen hususlara ili\u015fkin talep ve bildirimlerini iletebilmelerine ve takip edebilmelerine elveri\u015fli bir sistemi kurmak, kesintisiz olarak a\u00e7\u0131k tutmak zorunda olacakt\u0131r:<\/li><\/ol>